Refund policy
As a general rule, packages are sent within 72 hours following receipt and confirmation of payment, through a transport agency and with a tracking code. Whichever shipping method you choose, we will provide you with a link so you can track your order. Shipping costs include handling and packaging costs, as well as transportation costs. Handling charges have a fixed price, while transportation charges may vary depending on the total weight of the package. We advise you to group all products in the same order. We cannot combine two different orders, and shipping costs will be applied to each order individually. We are not responsible for any damage to the package after shipping, as the responsibility falls on the shipping company, but we do everything possible to adequately protect all fragile products.
Returns
Our main objective is the satisfaction of our customers. But if you are not satisfied, you can return the purchased products within a maximum period of 7 days from the delivery of the product, as long as you are in one of the cases detailed in this section. To process the return you can do so by calling +34 613091830 or writing to the email address Aceitedeolivaaxioma@proton.me, we will indicate the shipping address for your return, you must fill out the following form and inform about the reason for the return and if You want the same product that is the subject of the claim to be sent to you again. Outside of the 7-day period, no refund will be made. Remember to never throw away the packaging of the products until you check that they are in perfect condition. Before opening any product, we ask you to verify that all the products match those you ordered (quantity, format and quality), making an immediate claim in case there is any incident. In case of anomaly in any product, please do not remove it from its original packaging.
Possible cases of return:
Once you have received the order:
The product is defective or has been damaged during transport, it is essential that you notify it at the same time you receive the merchandise and state it in the same delivery note from the carrier. You may return the product in its original packaging. Likewise, you will not have to make any payment for the product.
In cases where you have not received the order and wish to cancel or modify it:
If your order has left our warehouse and, without any incident on our behalf, you want to return it, ACEITE DE OLIVA VIRGEN EXTRA AXIOMA S.L may demand compensation for the costs of shipments made both there and back. If your order has not started processing, there will be no cost to you. To do this, you must notify ACEITE DE OLIVA VIRGEN EXTRA AXIOMA S.L as soon as possible.
Attention: In cases of returns, if you wish to send the merchandise by a transport company of your choice, you must do so with postage paid according to their rates. If, on the other hand, you want to send it by our transport company, you must contact:
EXTRA VIRGIN OLIVE OIL AXIOMA S.L.
Telephone: +34 613091830
Email: Aceitedeolivaaxioma@proton.me
and request a collection (indicating that it will be freight collect) to benefit from cheaper rates.
You only have to complete and send this form if you wish to withdraw from the contract: In exercise of the right of withdrawal conferred on me by the General Law for the Defense of Consumers and Users, within a period of 14 calendar days from the date on which I received the purchased product, I MANIFEST:
1.What I acquired through the website: www. https://www.axiomavirgenextra.com/ On date: ____/_________/________ Name of the product/s and purchase invoice: FRA: No.____________________
2. That I have been informed of my right to withdraw from the purchase contract within a period of 14 calendar days from receipt of the product, and provided that the returned item is exactly the one purchased and does not present any defect or factory defect, the my account the direct costs of returning the product.
3. That, in exercising the right of withdrawal, I return the corresponding product in perfect condition with its original packaging. Date of claim: ______________________ I have read and accept your Privacy Policy.
Claims:
Any claim that the Client wishes to present will be attended to promptly, and can be made through the following means of contact with ACEITE DE OLIVA VIRGEN EXTRA AXIOMA S.L:
Company name: EXTRA VIRGIN OLIVE OIL AXIOMA S.L
Telephone: +34 613091830
Email: Aceitedeolivaaxioma@proton.me I
n the event that a claim or dispute arises, the company and the Client will undertake to try to resolve it amicably. Furthermore, in accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free platform for online dispute resolution between the Client and the company, through a neutral Dispute Resolution Body that acts as an intermediary. to facilitate an agreement without resorting to the courts. You can access the ODR platform through the following link: http://ec.europa.eu/consumers/odr/